Terms and Conditions
Claims & Reprints:
We do everything we can to ensure the best quality work and accuracy with our customers orders. Any order printed incorrectly based on the approved mock-up will be eligible for a reprint or refund of the defective products on a per item basis. All claims must be submitted within 72 hours of date of delivery. After 72 hours, no refunds, reprints or replacements will be issued regardless of misprints, incorrect sizes, or any errors whatsoever. Please visit https://www.emulsionprinthouse.com/claims to submit your claim. If Emulsion LLC is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate. Emulsion LLC will not be responsible for any shirts sold or given away prior to returning the order. All misprinted garments eligible for a reprint must be mailed back to our studio. A prepaid UPS label will be provided for all misprinted shipments. ***Orders over 3,000 units*** have a 10 day grace period to report any errors. After the 10 day period all above terms and conditions will be applied.***
Emulsion LLC uses a standard set of high quality stock ink colors for all screen printing orders unless otherwise specified. These colors include Black, Maroon, Teal, Light Pink, Violet, Brown, Carolina Blue, Grey, Black, White, Navy, Hot Pink, Green, Kelly Green, Scarlet Red, Royal Blue, Red, Lemon, Golden, Orange Copper Shimmer, Silver Shimmer and Gold Shimmer. Specialty ink colors are available for an additional fee. All specialty inks must be specifically requested and provided as a Pantone Code (PMS Coated). All Pantone colors will be mixed by weight with a specialty ink mixing system. It is very important to note that all design proofs and mockups will appear slightly different on a computer screen than in real life. All monitors are calibrated differently, which means no two colors will look exactly alike. If color accuracy is very important, a Pantone color must be provided prior to invoice approval. Emulsion LLC will not be responsible for any reprints or returns based on ink color inconsistencies up to 10% of the actual colors approved. Emulsion LLC reserves the right to change ink providers without notice based on availability. Emulsion LLC reserves the right to change ink printing methods without notice for quality purposes i.e. plasti-charge being substituted in for plastisol for oversized or un-common location prints. Once PMS colors are approved, returns will not be accepted due to any color discrepancies.
Digital Artwork>Analog PrintingClause:
Digital artwork will always appear differently on a computer screen vs. a finished screen print on fabric. Ink is printed one layer at a time, and then finished with the darkest ink color printing last to connect all other ink layers and finish the print. We reserve the right to control and change artwork bleeds accordingly to ensure best registration possible on multi-color graphics. Bleeds as small as .01 and as high as 2.5 can be used to ensure connectivity of colors for registration. Please reach out to your representative with questions or concerns regarding this process. No returns will be accepted for finished apparel based on printing bleeds different than the provided artwork by clients.
All orders must be paid in full before the order process begins unless otherwise approved by Emulsion LLC. If check paying for an order via check, turn around time begins after the check clears.
Under-Runs & Spoilage:
Due to the wholesale ordering process, extensive setups, and overall nature of this business, Emulsion LLC will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. This means that spoilage must be more than 10 units per design to qualify for a reprint. Please keep this in mind when ordering. For this reason, we do recommend ordering extra pieces if possible. We do double check all of our orders before shipping and receiving, but occasionally orders may ship without every item ordered. For any items shorted or left out of your order, we will refund you the cost on a per item basis, but will not process a reprint for less than 10% of your order (or 10 shirts minimum). Please understand that mild ink spatter and/or pinholes, anything smaller than the tip of a sharpie marker, will not qualify for returns or spoilage clause. Please see our Garment Disclamer which also excludes Spoilage. Please make sure to adjust your orders accordingly. In the situation where goods are embellished incorrectly Emulsion LLC will donate usable clothing to Shelters, Salvation Army, Good Will or other appropriate donation centers as to not add waste to a growing waste problem. Please notify your Emulsion Representative if you do NOT want to participate in this.
The turn around time for all orders begins after the order has been paid in full and all required customer information has been submitted, including all artwork files. From this time, our typical turnaround time is 10-14 business days on average plus shipping time. All hard deadlines must be submitted to your Emulsion representative in order to let us know. A rush fee may be added to your order if there is not enough time to complete under normal circumstances. More complex orders such as interior tags, or finishing services may add to total turn around time. Any circumstances out of Emulsion LLC’s control such as extreme weather or shipping errors may more time to an average order. Emulsion accepts no responsibility for backordered items delay in production post-invoice approval for rush orders. Backordered items will be shipped as they become available in a timely fashion based on when they arrive in our facility. If items are backordered longer than 60 days we will replace with the next closest size as to not slow down your order. Split shipping will not be compensated by Emulsion based on orders required to be split shipped.
If your order does not arrive by the in-hands date requested due to an incorrectly submitted shipping address. Emulsion LLC cannot be held responsible for any shipping delays caused by the shipping company.In this circumstance, Emulsion LLC maintains no responsibly for accepting a return or issuing any compensation due to a late delivery. Emulsion LLC cannot be held responsible for delays in shipments due to weather, or UPS brown bulletins which are out of our control. If a package is undeliverable by UPS due to internal limitations, Emulsion LLC will not be held responsible.
All minimums for Emulsion LLC are listed on our website and are subject to change at any time.
There is a minimum of 24 units with the exact same print to get started on any order of screen printing or embroidery. This means ink, thread color, graphic size, and location must all be the same in order to quality as the same unit print.
Customer are allowed to supply their own garments for printing. In the occurrence that something were to misprint, Emulsion LLC and it’s affiliates are not responsible for replacing or compensating for the supplied garments. The charge for just the print may be refunded or excluded from the invoice on a per garment basis. Emulsion LLC will not be responsible for the shipping charges required to receive any supplied garments.
Your print can only be as good as your artwork. Emulsion is not responsible for typographical or design errors on customer approved designs. All artwork must be double checked for spelling, color, line work, placement, and any other accuracy by the customer before it is submitted for production. Once artwork is approved, no refunds will be issued for errors on the fault of the customer. All files must be 300 DPI or vector format. All design files should be sized correctly to the exact size you would like printed (in inches). All artwork is to be approved via a digital mock-up through email. Artwork is subject to change due to print methods, i.e. strokes used for trapping colors may be as large as 2.2px en ensure correct registration. Emulsion LLC will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
For any screen printing order there is a setup fee for each color and each color location printed. For any embroidery order, each setup fee is based on the total number of print locations for digitizing. Setup fees are not charged on any reprints placed within 1 year of invoice date on orders of the exact same imagery. This means the image being reprinted must be the exact same size, location, and design to qualify for free setup charges on reprints. Any changes required to the graphic, including size, placement, or design alterations, would result in a new set of setup fees.
All embroidery is limited to 8 thread colors. Colors will be picked by a computer generated system to best match your colors chosen to the color thread that we stock. Without supplied thread colors by manufacture name, we cannot guarantee a perfect thread color match, nor can we guarantee a logo to look 100% like the artwork sent in due the machines 8 thread capability.
Out of Stock Items:
Emulsion LLC is not responsible for items that are out of stock via our wholesale accounts. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item. If an item has an expected date of availability, there will be an option to wait for stock to begin the print process.
Standard Print Locations:
Emulsion LLC uses standard in-house guidelines for all prints unless otherwise specified by the client prior to printing. Front center graphics will be printed on average close to 2″ to 3″ down from the bottom of the collar. Front left and front right chest locations will be close to 2″ to 3″ down from the bottom of the collar, and 2″-3″ over from the center of the garment. Back prints will be printed close to 3″ to 4″ down from the bottom of the collar. Unless specified, Emulsion LLC reserves the right to place graphics where our experienced printers judge it is correct placement based. No returns or reprints will be allowed based on placement issues if the client has not specifically requested and approved this on their invoice.
Zippered Items and Dark Colors: It is very common to have pressure marks on garments and garments included in the order to have pressure marks from the printing squeegee. Due to the split squeegee avoiding the zipper or on full color images pressure marks are unavoidable and in no-way qualify for a return or refund.
Specified Print Locations:
Specific print locations may be requested for most garments. Any print specifications must be communicated and approved via invoice/mockup prior to printing. Although Emulsion LLC maintains the highest quality standard possible, slight variations in placement form garment to garment should be expected. Although we use the highest quality machinery in the business, each garment is still loaded on by hand. Therefore,
placement inconsistencies may be off by as much as an inch in any direction. This would not be considered a misprint requiring a reprint or refund by Emulsion LLC.
Changes to Orders After Payment:
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs, such as restocking few or new setup fees, to make the changes. Standard restocking fees are 10%-20% of the cost of the garments plus shipping charges. These charges will be forwarded onto the client in a case of a change to be made. Changes after an order has been paid will delay the order and would not be required to meet any deadlines approved prior to the changes. Please double check your invoice and design proof carefully before submitting payment. Once payment has been submitted the order will be processed as listed on the itemized invoice and design proofs.
Cancelations & Restocking Fees:
Cancellations or changes requested after order has been approved will be subject to a 20% restocking fee of the entire invoice, plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order. If an order is paid for and canceled prior to production, only a 21 day grace period from the date of payment is allowed. After 21 Days returns are not accepted by our manufactures.
Emulsion LLC reserves the right to change pricing without notice.
Emulsion LLC does not offer printed samples for orders smaller than 500 pieces. Samples may vary slightly from final order. All purchased samples are non-refundable.
Emulsion LLC reserves the right to refuse any graphics we deem inappropriate including graphics with racist/hateful messages, trademark or copyright infringing artwork. Emulsion LLC takes no responsibility for artwork provided by the customer. All artwork submitted to Emulsion LLC is assumed to be original artwork(s) by the customer and legal to imprint. Emulsion LLC takes no legal responsibility for copyright infringement on any custom design or custom artwork recreation which are instructed by the client. The client assumes all legal responsibility for creatively directing or instructing any custom design or design recreation. By submitting any artwork(s) to Emulsion LLC the customer agrees to takes full responsibility for the authenticity and originality of all graphic(s) and work(s) of art. All mockups and design proofs provided by Emulsion LLC are exclusively intended for use on invoices only. All mockups and design proofs provided by Emulsion LLC are not to be used for any type of marketing, promotional or other type of use. Mockups and design proofs are specifically intended to clarify color and design locations. The customer assumes all legal responsibility for improper use of mockups or design proofs. Any copyright or infringement lawsuits which may occur are the full responsibility of the customer. The customer agrees to pay Emulsion LLC’s legal costs and expenses related to the customer’s account and to the enforcement of any of these terms & conditions (including and without limitation any collection and court costs and attorneys’ fees), whether incurred in connection with any copyright infringement or collection or litigation or otherwise. The customer agrees to pay any service charges or other costs incurred by Emulsion LLC for payments that are involved with copyright claims.
These days will not be considered operational business days and will not count towards turn around time. New Year’s Day, Memorial Day, Presidents Day, Independence Day, Labor Day, Thanksgiving Day, The Day After Thanksgiving, Christmas Eve, Christmas Day, The Day After Christmas, & New Year’s Eve, or any Monday or Friday falling before or after a bank holiday.
Emulsion LLC is not responsible for any manufacturer defects such as color or dye inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We do not manufacture
these garments, so we cannot guarantee their construction. Tear away labels commonly will have loose stitching once removed and may require a additional stitching post removal. We do our best to check every item that arrives at our shop before printing, but some garment issues may slip by and make their way into your order. For this reason, we do recommend ordering an extra 5% more items than specifically required as we do not accept returns due to garment defects.
Emulsion LLC will not be responsible for your satisfaction with your printed artwork or with the selected wholesale blanks. We are more than happy to offer assistance in choosing a garment based on your needs before an order is placed. If you are unsure of what garment to select, you can easily purchase sample garments of anything we care prior to placing an order. Blank samples will not credit to the cost of your order. Please do your research prior to placing an order based on the actual blanks and artwork being chosen for your work.
We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Emulsion LLC will not be responsible for errors with your order if notified after 72 hours of receiving the goods. We do our best to check every garment that is printed, but some mistakes will occasionally make it out of the door. It is your responsibility as the customer to check over garments as you receive them. Emulsion LLC will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Emulsion LLC does everything in it’s power to ensure quality and order consistency, the final quality assurance is the responsibility of the customer.
Emulsion LLC specifically prints wholesale able, re-sellable goods. The purchaser is required to have a Retail Certificate to avoid sales tax. No sales tax will be charged and end user is required to provide a retail sales certificate or will be responsible for sales tax associated with any order. Emulsion LLC is not responsible for providing any information regarding Taxes. The customer takes full responsibility in satisfying any associated sales tax with their order.
If net terms apply to your account: Full payment is due on the 30th day from the date the order is shipped, or picked up from Emulsion’s Facility. If an order is requested to ship incomplete or in partials, a payment for the full invoice is due on the 30th day of the first shipment regardless of remaining items shipping at a later date. A 5% monthly interest charge will be applied to the account until the date the payment is received and will be charged to your credit card on file once the initial payment is received. The customer agrees to pay Emulsion LLC’s legal costs and expenses related to the customer’s account and to the enforcement of any of these terms & conditions (including without limitation any collection and court costs and attorneys’ fees), whether incurred in connection with any account default or collection or litigation or otherwise. The customer agrees to pay any service charges or other costs incurred by Emulsion LLC for payments that are returned for insufficient funds or dishonored for any other reason.